Frequently Asked Questions

- What is a PowerCard?
- How does it work?
- How do I get a PowerCard?
- What if I lose my PowerCard?
- What if I forget to bring my PowerCard?
- Why do I have two point balances on my receipt?
- Why is my balance going down?
- How Do I Claim My Rewards?
- What if I lose my reward certificate/receipt?
- What can I do with my PowerCard points?
- How do I change my personal information and email address?
- What happens with my personal information?

What is a PowerCard?
It's a rewards card you use across a national network of restaurants, retailers, and entertainment venues. Merchants reward you for frequenting their business and you only have to carry one card - the PowerCard! If you've already started using your PowerCard, you can check your balance and update your information here.

How does it work?
Merchants have their own, individualized rewards program. Each time you make a purchase, present your PowerCard and you accumulate points toward that merchant's rewards. You will earn one point for every dollar spent. The merchant will provide you with your reward when you have accrued enough points.

How do I get a PowerCard?
PowerCards are free at any of the participating merchants listed here. The next time you visit one our merchants, ask them for a card and you'll start earning points immediately. Enjoy!

What if I lose my PowerCard?
If you've lost your PowerCard, please click here: http://www.powercard.com/lostcard.asp

What if I forget to bring my PowerCard on a visit?
If you forget your PowerCard when visiting a PowerCard merchant, you can give the clerk your phone number. If it's too late for that solution, click here:
http://www.powercard.com/forgotcard.asp

Why do I have two point balances on my receipt?
The first point balance on a receipt is your current point total for the specific business where you accumulate the points. The second point balance is your lifetime point balance, which is a balance of all points accumulated. Lifetime points cannot be redeemed and have no value.

Why is my balance going down?
Once your point balance reaches the reward level, your points will automatically be exchanged for a reward. For example, if the program is "150 points = $10 reward", once you reach 150 points, your balance will be reset to zero and a $10 reward will be issued to you. In most cases, this reward will print directly on the PowerCard receipt you receive from your server/cashier. You will need to hold on to this receipt, as it is similar to a paper gift certificate. There are a few merchants within the PowerCard network that store your reward value on the card itself. In this case, you will need to ask your server/cashier to redeem your reward when you are ready. You can keep your rewards and group them until you are ready to redeem.

How Do I Claim My Rewards?
When a merchant swipes your PowerCard, you will receive a receipt showing the amount you have earned. If that particular use of the card earns a reward, the receipt will serve as the gift certificate or claim check for the reward. You will need to present that receipt on your next visit, so don't lose it.

What if I lose my Reward Certificate/Receipt?
Most merchants do not allow PowerCard to re-issue reward certificates. If you believe you should still receive your reward certificate, please click here and submit your special circumstances.

PLEASE NOTE: As of February 1, 2006 we will store all reward value on the PowerCards and will no longer issue reward receipts.

What can I do with my PowerCard points?
This fall PowerCard.com will offer tickets, movie passes, and other promotional items that you can purchase using your PowerCard points.

How do I change my personal information and email address?
We have developed a special section of the PowerCard site devoted to membership changes, updates, and preferences. To make changes now, please click here.

What happens with my personal information?
PowerCard will never rent or sell your information to anyone - ever! Your information is stored on a secure database that can only be accessed by a few select employees. PowerCard does create anonymous reports based on information such as zip codes and ages that are supplied to PowerCard merchants. For more information on your privacy, please review our Privacy Policy.